Teak Furniture Shipping
Instructions
This information covers shipping instructions for all our teak
furniture, including our teak
chairs and loungers, teak tables, and teak benches;
indoor or outdoor furniture, as well as cushions for all the other products we
carry.
SHIPPING is through common carrier for larger items and table
sets. For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for
overseas shipments, Hawaii, Puerto Rico, Alaska and Canada. Shipping
of larger items and sets is done on pallets. The shipping service
is not indoor delivery, but curbside delivery. Indoor includes porches, patios,
gazebos, back yards, decks, stairs, etc, which cannot be reached
with a pallet jack. For UPS shipments, UPS will place where they
normally place UPS products to you. For inside delivery there
is an additional charge of at least $75. Inside delivery will only be
authorized if available in your area, and if you agree to pay the
additional charge.
COST of Shipping is based on weight or volume (dimensional weight). To
simplify calculation of this rate, an appropriate figure for the weight or
dimensional weight has been entered for each product. Example if a chair weighs
40 lbs, the cost to ship will be 40 X Rate per pound (which is $1 at the moment
of writing)
= $40.0. Items may be on a Free Shipping Promotion from time to time, in which
case no additional shipping charges will be incurred.
All items are shipped FOB Lawrence, Massachusetts. The customer
is responsible for
receiving the shipment once it has shipped. The carrier makes several
attempts to contact you. . If the carrier cannot make contact with you, the
shipping liability is yours, since the shipping organization has performed their
service (of getting the goods to you). The carrier normally holds the goods for
up to 3 business days while trying to make contact unless
otherwise arranged. If you need special arrangements please
contact us or the shipping organization and we will try and accommodate your special
requirements. If you refuse the shipment with prior cancellation,
the shipping liability is the customer's both ways.
PLEASE NOTE ALL DAMAGE IMMEDIATELY, AND REPORT IT TO Goldenteak.com
immediately (within 48 hours of receipt of goods), as well as the carrier.
ALWAYS PLEASE SIGN THE RECEIPT "SUBJECT TO
INSPECTION FOR CONCEALED DAMAGE".
Please provide a digital or
print photo showing the shipping damage.
Goldenteak.com will first try to repair or replace the damaged merchandise. If that
is not possible due to lack of stock, an appropriate refund or adjustment can be made.
ITEMS IN TRANSIT
If ordered items are in transit to you and you cancel your order, or
shipment is refused upon delivery for any reason, you will be obligated for the
shipping charges to and from your location.
BACKORDERS
If an item is not in stock, we will notify you immediately. All Back Orders
are kept open and shipped unless expressly cancelled by the customer via email
or via telephone. .
Please send email to sales@goldenteak.com
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