This information covers shipping instructions for all our teak furniture, including our teak chairs and loungers, teak tables, and teak benches; indoor or outdoor furniture, as well as cushions for all the other products we carry.
SHIPPING is through common carrier for larger items and table sets. For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada. Shipping of larger items and sets is done on pallets. The shipping service is not indoor delivery, but curbside delivery. Indoor includes porches, patios, gazebos, back yards, decks, stairs, etc, which cannot be reached with a pallet jack. For UPS shipments, UPS will place where they normally place UPS products to you. For inside delivery there is an additional charge of at least $75. Inside delivery will only be authorized if available in your area, and if you agree to pay the additional charge.
COST of Shipping is based on weight or volume (dimensional weight). To simplify calculation of this rate, an appropriate figure for the weight or dimensional weight has been entered for each product. Example if a chair weighs 40 lbs, the cost to ship will be 40 X Rate per pound (which is $1 at the moment of writing) = $40.0. Items may be on a Free Shipping Promotion from time to time, in which case no additional shipping charges will be incurred.
All items are shipped FOB Lawrence, Massachusetts. The customer is responsible for receiving the shipment once it has shipped. The carrier makes several attempts to contact you. . If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). The carrier normally holds the goods for up to 3 business days while trying to make contact unless otherwise arranged. If you need special arrangements please contact us or the shipping organization and we will try and accommodate your special requirements. If you refuse the shipment with prior cancellation, the shipping liability is the customer's both ways.
PLEASE NOTE ALL DAMAGE IMMEDIATELY, AND REPORT IT TO Goldenteak.com immediately (within 48 hours of receipt of goods), as well as the carrier.
ALWAYS PLEASE SIGN THE RECEIPT "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE".
Please provide a digital or print photo showing the shipping damage.
Goldenteak.com will first try to repair or replace the damaged merchandise. If that is not possible due to lack of stock, an appropriate refund or adjustment can be made.
ITEMS IN TRANSIT
If ordered items are in transit to you and you cancel your order, or shipment is refused upon delivery for any reason, you will be obligated for the shipping charges to and from your location.
If an item is not in stock, we will notify you immediately. All Back Orders are kept open and shipped unless expressly cancelled by the customer via email or via telephone. .
Please send email to email@example.com
Dear Goldenteak, wanted to say thank you for providing quality products. After replacing my cedar chairs several times, I went to teak. Your chairs were by far the best I have seen. We are very pleased with all the products we have purchased from you. Jim & Karen St Simons Island
Got a chance to open the boxes today. The stuff is terrific quality and we are very satisfied. Have more than half sealed with Australian Timber Oil as you recommended.