Teak Furniture Shipping Instructions

This information covers shipping instructions for all our teak furniture, including our teak chairs and loungers, teak tables, and teak benches; indoor or outdoor furniture, as well as cushions for all the other products we carry.

SHIPPING is through common carrier for larger items and table sets.  For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada.   Shipping of larger items and sets is done on pallets.  The shipping service is not indoor delivery, but curbside delivery.   Indoor includes porches, patios, gazebos, back yards, decks, stairs,  etc, which cannot be reached with a pallet jack.  For UPS shipments, UPS will place where they normally place UPS products to you.  For inside delivery there is an additional charge of at least $75. Inside delivery will only be authorized if available in your area, and if you agree to pay the additional charge.

COST of Shipping is based on weight or volume (dimensional weight). To simplify calculation of this rate, an appropriate figure for the weight or dimensional weight has been entered for each product. Example if a chair weighs 40 lbs, the cost to ship will be 40 X Rate per pound (which is $1 at the moment of writing) = $40.0. Items may be on a Free Shipping Promotion from time to time, in which case no additional shipping charges will be incurred.    

All items are shipped FOB Lawrence, Massachusetts.  The customer is  responsible for receiving the shipment once it has shipped.  The carrier makes several attempts to contact you. .  If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). The carrier normally holds the goods for up to  3 business days while trying to make contact unless otherwise arranged.   If you need special arrangements please contact us or  the shipping organization  and we will try and accommodate your special requirements.  If you refuse  the shipment with prior cancellation, the shipping liability is the customer's both ways.  

PLEASE NOTE ALL DAMAGE IMMEDIATELY, AND REPORT IT TO Goldenteak.com immediately (within 48 hours of receipt of goods), as well as the carrier. 

ALWAYS PLEASE SIGN THE RECEIPT "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE".

Please provide a digital or print photo showing the shipping damage.

Goldenteak.com will first try to repair or replace the damaged merchandise. If that is not possible due to lack of stock, an appropriate refund or adjustment can be made.

ITEMS IN TRANSIT 

If ordered items are in transit to you and you cancel your order,  or shipment is refused upon delivery for any reason, you will be obligated for the shipping charges to and from your location.

BACKORDERS

If an item is not in stock, we will notify you immediately. All Back Orders are kept open and shipped unless expressly cancelled by the customer via email or via telephone. .


Please send email to sales@goldenteak.com

 

WHAT OUR CUSTOMERS SAY

06/03/16

Hello,   I live in a Community with an HOA and I am in charge of the Landscape Committee in our community. We have removed some old tennis courts and replaced them with a Park. We have since added new plantings and we have removed some very old metal/wood benches since they were in very bad shape. I have asked residents about adding “Memorial Benches to the Park. I did some research and found Golden Teak. I have asked the residents to order their benches from Golden Teak. 3 Residents have ordered benches and after assembling them, I have found they are very well made and look great. All residents are extremely happy with the benches. One resident ordered her bench just for her home. I will continue to order all benches from Golden Teak in the future. We have placed one bench in the park and another will be placed there soon. The third bench will be placed by a pond. I would recommend Golden Teak to anyone whom would like to purchase a Teak bench. (Teak Aquinah Bench 4ft - 507A) See Customer Photo Here