GOLDENTEAK.COM TEAK OUTDOOR FURNITURE RETURN POLICY
30 Day Money Back Guarantee,
We at Goldenteak want you to be happy and satisfied with your teak
furniture purchase. To that end, we offer a 30 day money back
guarantee for residential sales.
If you have any questions you may call us at 978 689 4041, or write us
We try and give you the highest quality teak wood furniture and the best
Goldenteak Customers have been happy with quality and design of the
product since 1996. Our return rate is less
than 0.1%. Therefore we do not inflate our prices to take into account
return costs. While others may offer "free return shipping",
you are paying 30% - 40% more for that privilege. If you have questions on the quality, design, or
anything else - call us at 978 689 4041. If you still would like to see
the quality and design, call us and buy a small test piece, and we will
help you select such a piece from what you were thinking of purchasing.
For test pieces only, we will meet you halfway on the shipping costs. We
pay the shipping out, you pay the shipping back. The 30 day return
period and policy still applies. By doing this you will be getting
Goldenteak's superior quality, and yet saving hundreds because our
prices are not inflated to account for returns.
If you do have to do a return, please obtain a Return
Authorization by calling or emailing us before returning ANY merchandise.
No items will be accepted back without prior Return Authorization. Please
return all materials in original NEW unweathered, unstained, unassembled, condition and original packing to avoid
damage and receive a full Product refund. If the product was on a free
shipping promotion, the purchase price of the product less the shipping charges
incurred will be refunded.
We can arrange for the return shipping through our contract
carriers, and at our discount rates, giving you the best price
for return shipping.
No returns will be authorized beyond thirty (30) days after
purchase of merchandise. After 30 days the item will be treated as under Warranty.
Variations in wood color and grain are natural, and no
returns will be authorized for natural variations in wood color and
grain. No returns will be authorized for fully and permanently
assembled items. Cushions are not returnable. Products that are oiled at the
customer's request are not returnable. Please refer to our our assembly instructions to learn how to
do a test assembly.
If you refuse an item delivered by a commercial freight company for
any reason other than externally visible damaged merchandise, the items
shall be treated as a return, and return shipping charges will be
applied. If you have multiple items on one shipment, inspect every item
before refusing the whole shipment. For example, if one item looks
damaged, check the others. We can easily replace the damaged item in a
separate shipment, rather than making two round trips with all the merchandise.
Our return policy is similar to doing a return at a mall store. In the event of a return please:
a) Contact Goldenteak.com at 978 689 4041
b) Pack product as your received it (on a pallet, if shipped on a pallet).
This is so that the product does not get damaged in shipment. If damaged in
shipment to us (Goldenteak) please contact carrier and initiate appropriate
claim procedures. We can assist with photographs etc. However, it is important
that you pack appropriately so that merchandise arrives back at Goldenteak, The
Wood Carver Inc., undamaged, in its original cartons, and unused.
c) Send Package back with shipper (shipping costs prepaid) or
we can help you make the arrangements through our carriers at
our discount levels (which will save you money). Return
shipping costs are your responsibility.
d) Credit for purchase price of product will be given when received,
inspected for damage, use etc, and processed. Damaged merchandise in a return cannot be
refunded, and can be shipped back to you at your expense. Damaged cartons
(indicating we cannot use them again) may be charged at carton replacement
e) Use strapping to secure boxes if possible. If not, use clear tape.
Cartons returned with Duct Tape packaging look ungainly for resale, and
we will have to replace the whole carton at your expense. If you need to
make new boxes, contact a box manufacturer in your area.
ITEMS IN TRANSIT
If ordered items are in transit to you and you cancel your order, or
shipment is refused upon delivery for any reason, you will be obligated for the
shipping charges to and from your location.
This return policy does not apply to commercial sales.
We just want to be treated fairly, just as you would like to be treated.
Please send email to firstname.lastname@example.org