Teak Furniture Shipping Information

SHIPPING is  through common carrier for larger items and orders.  For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada.  If your BILLING or SHIPPING ADDRESS is not in the USA, Please call us at  978 689 4041 or email us at  sales@goldenteak.com to place your order.

Shipping of larger items and orders is done on pallets through freight carriers. Delivery is “curbside”. If the driveway is paved, has no obstacles, and is not too long or steep, at the driver's discretion the carrier will attempt to deliver the item to the garage (using the carriers pallet jack). Trucks are not allowed to enter customer's property due to liability reasons like running over bushes, hitting lights etc.  However the driver may, at his discretion, use a pallet jack to move the freight to a more suitable location. If the driveway is not paved, too steep, or has other complications the driver may have to leave the freight curbside. On request we can investigate and try to arrange threshold, inside, indoor or white glove delivery. There will be an extra charge for any type of delivery (like threshold, indoor, white glove)  other than simple “curbside” delivery. Further, certain types of delivery may not be availble in all areas.

Goldenteak makes every effort to get the product to you (the customer) without damage. Disposal of packaging material (pallets, boxes,crating)  is the customer's responsibility.

For UPS shipments, UPS will place the product where they normally place products shipped through UPS to you.

All items are shipped FOB Lawrence, Massachusetts. 

Notification of Shipment: Once your order ships we will send you tracking information and carrier information to the “Ship To” email provided on the order. If you have specific shipping requirements please let us know at the time when the order is placed..

Timeline for Shipping: Most orders are shipped out within 2 – 7 business days. During Peak Season (April – August) Shipping times may run up to 12 business days. Please notify us if you have any time sensitive requirements, by calling  us or emailing your request to service@goldenteak.com. Depending on where you are in the country (relative to our location in Massachusetts) carriers may take any where from 2 to 8 business days to reach you. If your shipments require a ferry service to your location please indicate this on your order, so that we may let you know if there are additional shiping charges. 

Once a freight shipment reaches the local fright terminal, the carrier will call you to set up a time for delivery. The carrier would like to deliver the shipment within 3 business days to avoid storage charges. If you need a delayed shipment please let us know when the order is placed, or at least prior to shipping.

Back Orders: If an item is out of stock, we will let you know prior to processing your order what the expected in stock date is. You can let us know how to proceed.

Missed Delivery Appointments:  If you are not able to be at home day of delivery, please call the Carrier the day before to cancel and reschedule.  The carrier usually gives you a window of time when they expect to be at your location. If you are not at the location when the carrier arrives, you will have to call for a re delivery.  Most freight carriers charge a redelivery fee, which ranges from $90 - $160+, which will be charged to you. We will let you know what the fee is. 

Refused Shipments: If your order has already shipped and you have changed you mind, please let us know. If you just refuse shipment with the carrier, please be aware that shipping charges to you and back to our facility will be dedcuted from any refunds. If you wish to know what those fees are ahead of time, please contact service@goldenteak.com

Change of Ship To Address (Reconsignments): If the “Ship To” address is changed after the order has shipped, the carriers have to relabel and reroute the shipment resulting in a “Reconsignment Fee” . These Reconsignment fees range from $100 - $300. We will let you know what the charge is before making any changes.

Obstacles to a successful delivery: Please inform us at time of order if you have any impediments that might prevent a large truck from completeing a delivery. It is the truck drivers responsibility in the end to make sure the delivery can be made safely. Impediments and Restrictions like a low bridge, frost heaves restrictions, narrow streets with no turn arounds, streets with low trees and branches, narrow driveways and others could make it unsafe or impossible for the driver to make a delivery curbside at your address. In such cases one may have to meet the driver at the end of the street, or at the terminal to pick up the merchandise. If we are aware of such restrictions at the time of order, and there is no mutually agreeable way to get your merchandise to you, we will not accept your order. If we have not been made aware of restrictions, you can accept an alternative the carrier suggests which might be to pick the merchandise up at the end of your street, or even at the terminal. If you refuse the shipment and you have failed to tell us about impediments at the time of order, we will gladly refund your money for your order, less the actual shipping charges incurred getting the merchandise to you and back.

Damages: We inspect all items before they ship and add do a great job packaging our products. In the RARE event that a damage should occur during transit, please inspect your products as soon as you receive it. If there is obvious damage to the boxes upon the carrier delivering, please inspect with driver present, or take photographs of the damaged boxes and or product, and email them to us  as soon as possible or not more than within 2 days (48 hours) of receipt. Please email photos of packaging and internal damage to sales@goldenteak.com. NOTE: If the carton is ripped, please inspect the contents for any damage to the products. Slight damage to carton does not mean that the product  is damaged. OUR PRODUCTS RARELY GET DAMAGED due to the care we take to ensure  good packaging,.

All Shipping Damage must be reported within 48 hours of receipt. When reporting Shipping Damage please retain the original packaging (including the pallet if it arrived on a pallet). In the absence of Original Packaging (Including the Pallet) when reporting a damage, or if the damage is reported beyond 48 hours, it is not possible for Goldenteak to file a claim with the Shipping Carrier. The Shipping Carrier will want photographs of the products, pallet, crate etc. to process their claim, and if the claim is made after 48 hours, or without the packaging, the Shipping Carrier can claim that the damage occured after delivery. If the original packaging including pallet is not available, or if the damage is reported after 48 hours, we recommend that the customer file a claim with the Shipping Carrier directly.

Please call us or email us for any additional questions.

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