Teak Furniture Shipping Information
SHIPPING is through common carrier for larger items and orders. For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada.
Shipping of larger items and orders is done on pallets through freight carriers. Delivery is “curbside”. If the driveway is paved, has no obstacles, and is not too long or steep, carrier will attempt to deliver the item to the garage (using the carriers pallet jack). If the driveway is not paved, too steep, or has other complications, please call us and we can investigate how the delivery could be arranged. There will be an extra charge for any type of delivery (like threshold, indoor, white glove) other than simple “curbside” delivery.
For UPS shipments, UPS will place where they normally place UPS products to you.
All items are shipped FOB Lawrence, Massachusetts.
Notification of Shipment: Once your order ships we will send you tracking information and carrier information to the “Ship To” email provided on the order. If you have specific shipping requirements please let us know at the time when the order is placed..
Timeline for Shipping: Most orders are shipped out within 2 – 7 business days. During Peak Season (April – August) Shipping times may run up to 12 business days. Please notify us if you have any time sensitive requirements, by calling us or emailing your request to firstname.lastname@example.org. Depending on where you are in the country (relative to our location in Massachusetts) carriers may take any where from 2 to 8 business days to reach you. If your shipments require a ferry service to your location please indicate this on your order, so that we may let you know if there are additional shiping charges.
Once a freight shipment reaches the local fright terminal, the carrier will call you to set up a time for delivery. The carrier would like to deliver the shipment within 3 business days to avoid storage charges. If you need a delayed shipment please let us know when the order is placed, or at least prior to shipping.
Back Orders: If an item is out of stock, we will let you know prior to processing your order what the expected in stock date is. You can let us know how to proceed.
Missed Delivery Appointments: If you are not able to be at home day of delivery, please call the Carrier the day before to cancel and reschedule. The carrier usually gives you a window of time when they expect to be at your location. If you are not at the location when the carrier arrives, you will have to call for a re delivery. Most freight carriers charge a redelivery fee of $90 +.which will be charged to you.
Refused Shipments: If your order has already shipped and you have changed you mind, please let us know. If you just refuse shipment with the carrier, please be aware that shipping charges to you and back to our facility will be dedcuted from any refunds. If you wish to know what those fees are ahead of time, please contact email@example.com
Change of Ship To Address (Reconsignments): If the “Ship To” address is changed after the order has shipped, the carriers have to relabel and reroute the shipment resulting in a “Reconsignment Fee” of at least $65 +. We will let you know what the charge is before making any changes.
Damages: We inspect all items before they ship and add do a great job packaging our products. In the RARE event that a damage should occur during transit, please inspect your products as soon as you receive it. If there is obvious damage to the boxes upon the carrier delivering, please inspect with driver present, or take photographs of the damaged boxes and or product, and email them to us as soon as possible or not more than within 2 days of receipt. Please email photos of pacakging and internal damage to firstname.lastname@example.org. NOTE: If the carton is ripped, please inspect the contents for any damage to the products. Slight damage to carton does not mean that the product is damaged. OUR PROIDUCTS RARELY GET DAMAGED.
Please call us or email us for any additional questions.