Frequently asked Questions - on teak furniture from Goldenteak

Yes. Goldenteak products are all made of Grade A Teak Wood (tectona grandis). The wood is first kiln dried to a moisture content of between 6–11% before manufacture. There is only one tectona grandis, and that is called teak. Any other qualifiers used in the description of teak wood may indicate that it is not tectona grandis. When not dried properly, teak products can weigh about 200% of what they would if properly kiln dried — and if not properly dried, when the wood shrinks, it will crack.

We are a direct importer and distributor of Teak Outdoor Wood products since 1996. Direct importing means you do not have the 100% middleman markup. We move more product, we are more efficient, and can price our products competitively to save you money.

Most orders ship within two to three business days of order receipt. During peak season (March–September) please allow 7–10 business days. If we are out of stock on any item in your order we will inform you before processing. If you need your order urgently, please leave information in the order notes or call us at (978) 689 4041.

Smaller orders ship by UPS under standard UPS signature policies. Larger orders go by motor freight, which does require a signature. Motor freight carriers will call you to schedule a delivery window. Delivery is curbside — drivers will not do inside delivery. Please do not refuse a shipment; contact us and we will respond within 24 hours. Be sure to inform us of any delivery restrictions (gravel driveway, no large trucks, etc.) in the customer requests section of your order.

Goldenteak products compare very favorably to Gloster, Barlow Tyrie, and Kingsley Bate. We use the same grade of wood and pay the same attention to manufacturing quality. Feature for feature our quality is equal to or better than those brands — and we never use finger-jointing to reduce costs. When you compare value, we stand out clearly.

Most products are shipped flat-pack in four to five large pre-assembled sections. Assembly is easy and typically takes about 10–15 minutes per item. Teak Folding Chairs, Steamer Chairs, and Reclining Chairs arrive fully pre-assembled. Dining tables ship with only the legs off for quick setup. Assembly videos are available on our YouTube channel.

Goldenteak offers a 30-day money-back guarantee. Products must be returned in original condition and packing; you will receive a full credit less shipping charges. Products delivered on a pallet can only be returned on a pallet. Please do not discard pallets or boxes until you are certain you wish to keep the item.

Goldenteak offers a 5-Year warranty on all teak wood products. Please see our warranty page for full details.

Products ship natural — fine sanded so you can see the beauty of the wood. Real teak does not require a finish to maintain longevity. You may apply teak oil to maintain the honey-brown color. If left exposed to sunlight without a UV-protecting oil, teak will naturally bleach to a silvery gray. Both looks are beautiful — it is entirely a matter of preference.

You can place your order securely online at goldenteak.com, or call us at (978) 689 4041 to place your order over the phone.

Goldenteak collects sales tax as required by law in certain states. The customer may be responsible for sales and use tax for their shipping state, even if Goldenteak has not collected it at the time of purchase.