Frequently asked Questions - on teak furniture from
We have compiled a few questions that we hear often from customers.
If your question is not covered, or you want additional information,
please call us at (866) 689 4041, or write us at firstname.lastname@example.org.
a) Does Goldenteakā¢ use real teak wood?
Yes. Goldenteakā¢ products are all made of Grade A Teak Wood (tectona
grandis). The wood is first kiln dried to a moisture content of between
8-12% before manufacture. There is only one tectona grandis, and
that is called teak. Any other qualifiers used in the description
of teak wood may indicate that it is not tectona grandis. Comparing
weights of teak products is not representative of heft or quality. When
not dried properly, teak products can weigh about 200% of what they
would if properly kiln dried. If two benches look the same, but
one weighs more, the heavier one may not have been kiln dried.
If not properly dried, when the wood shrinks, it will crack, you will have a pile
of teak wood rather than a bench.
b) Why are Goldenteakā¢ teak garden furniture products prices
We are a direct importer and distributor of Teak Outdoor Wood
products since 1996. Direct implies you do not have the 100% middleman
markup. We move more product, we are more efficient, and can price our
products competitively to save you money.
c) When can I expect delivery?
We stock all items. Most orders we ship within two to three business
days. We have now started stocking some of the standard colors in
cushions as well. If some portion of your order is not in stock (caught
between container arrivals) we will call you and appraise you of the
situation prior to processing your payment.
d) Do I have to sign for delivery?
Our smaller orders ship by UPS. If UPS normally leaves the package
for you without signature, then no signature will be required. If UPS
requires you to sign for delivery then that will be the case here as
well. Our larger orders (multiple items) go by motor freight. Motor
freight carriers do require a signature for delivery, and it is a good
idea to inspect the shipment to see if it looks okay. The motor freight
carriers will call you to schedule a time for delivery with
e) How do your products compare to Gloster Teak Products or Barlow
Tyrie teak products or other more well know brands?
Goldenteakā¢ products in general compare very favorably
to Gloster and Barlow Tyrie type products. We use the same grade of
wood, and pay the same attention to manufacturing methods and
quality. When compared feature to feature our quality is equal to,
or in some cases, better than the quality you will find in those
products. We NEVER use fingerjointing to reduce the costs of long
lengths of wood. When you compare value, we stand out. You definitely
get more for your money when you buy Goldenteakā¢.
f) Do Goldenteakā¢ teak wood furniture products require assembly?
Most of our teak garden furniture products are shipped flat pack
assembled. This means they come in four to five large preassembled
sections. Assembly is easy, and should take about 10 - 15 minutes per
item or less. We use mortise and tenon joinery. We use teak dowels
in most joints, and screws in places where dowels would be hard to
Our Teak Folding Chairs, Teak Steamer Chairs and Teak Reclining
Chairs arrive preassembled.
g) What is Goldenteak's return policy?
Goldenteak offers a 30 day money back guarantee. Product must be
returned and customer will receive a full credit less shipping.
h) What is Goldenteak's Warranty?
Goldenteakā¢ offers a lifetime warranty on teak wood products.
Please see our warranty
section for more details.
i) Does Goldenteakā¢ teak product come with a finish?
No. We ship our products "Natural", fine sanded. This way
you can see the beauty of the wood, and its quality. Teak Patio
furniture made of real teak wood does not require a finish to enhance
its longevity. You may apply teak oil to the teak furniture to maintain
its honey brown color. If left exposed to sunlight without an
application of a uv protecting oil (like teak oil) teak wood will bleach
and become a silvery gray (like driftwood at the beach).
j) How do I place my order?
You can place your order on our secure site on line, or you may call
us at (866) 689 4041, to place your order over the phone.
k) Ratings on products - why do some products have stars and some
not (as of 1/10/08)?
We recently implemented a customer rating system in January 08.
Customers have to fill out their ratings, and as time goes on all our
products will have ratings from customers.