Summary of warranties in table below. Details may be found by scrolling down this page.
Goldenteak is very confident in the quality of their teak products. Your furniture comes with a limited warranty against manufacturer's defects. Standard warranty periods for each category of furniture are provided below.
Stainless Steel Furniture:
Galtech Market Umbrellas and stands are warranted for the period of 1 year from the original date of consumer purchase. All Autotilt Market Umbrellas feature a premium 2 year frame warranty.
Verification of the date of consumer purchase is required for product to qualify for Galtech's warranty.
Galtech International warrants that these products shall be free from defects in workmanship and materials under normal and reasonable use and proper assembly as follows:
What is covered:
What is not covered:
Covers are warranted against loss of color or strength under normal exposure conditions for the following durations: Sunbrella- 3 years/ Suncrylic: 1year / Premium Olefin: 1 year/ Thatch: 1 year.
Goldenteak.com warrants the products to be free of defects in the material and workmanship for the period of 5 Years to the original owner.
"Defects" as used in this warranty is defined as - imperfections which impair the utility of the product or affect the structural integrity of the product. Upon receipt of the product the customer must inspect components thoroughly prior to assembly, and any defects which impair the utility of the product should be noted and reported no later than within seven days of receipt. The warranty does not apply to normal wear and tear of teak furniture or to checking (fine cracks that appear on surface of teak wood or ends, once product is exposed to the elements). Checking is completely normal and does not impair the utility of the product. Natural wood products can have color and grain variations, and are not considered a "defect" under warranty.
This warranty does not cover damage resulting from misuse, negligent use, negligence during assembly, unauthorized repairs, damage caused by customer's own umbrellas, infestation, fire, negligence, hurricanes, tornados, floods, typhoons, cyclones, wind damage and other acts of God. This warranty does not cover breakage of brass components beyond the period of 1 year, after which such breakage will be considered normal wear and tear. This warranty does not cover normal tarnishing of metal (for eg. brass) used in hinges, mechanisms etc. This warranty does not apply to our teak and sling products, or our teak and stainless steel products. Clearance and Final Sale items are provided As Is with no warranty or returns. Customer must provide photographs of the defect to Goldenteak (at customers expense) so that Goldenteak can determine the extent of the defect and its most efficient resolution.
The One Year Parts AND Labor Warranty is expressly limited to consumer applications and the replacement of teak furniture components having defects resolved though being repaired by our carpenters, or repaired by a third party furniture repair shop. Warranty beyond the first year is limited to replacement of the parts or pieces of the furniture that show a defect. If the furniture component is defective within the terms of the warranty, it will be the decision of Goldenteak as to which method of resolution is used to repair the defective component.
If the furniture component is deemed defective within the terms of the One Year Parts And Labor Warranty, Goldenteak.com will furnish a repaired or replacement component at no cost, or obtain repair services at no cost to the customer after an evaluation of the defect. Third Party repair services require pre approval from Goldenteak, and cannot exceed 50% of the cost of the product. Reimbursement can be made directly to the Third Party or the consumer with submission of an original paid receipt. The item may need to be shipped to Goldenteak for an evaluation and/or repair. Shipping to and from the Goldenteak facility for a repair is the customer's responsibility. It is the customer's responsibility to pack the product appropriately according to the shipping company's guidelines, and also to appropriately insure the product for damage during shipping Beyond the period of One Year, the warranty is expressly limited to repairing or replacing the defective component. In event of piece replacement or repair, no assembly waiver is included.
This warranty does not cover shipping damage. Shipping damage must be reported immediately upon receipt directly to Goldenteak.com. Please email firstname.lastname@example.org about shipping damage immediately upon receipt of damaged merchandise. Please save all cartons. If customer signs the shipping company delivery receipt "received in good condition", or does not report shipping damage directly to Goldenteak within 48 hours of receipt, no shipping damage claim will be honored by Goldenteak.
This warranty applies to conditions of normal residential use, but does not apply to intentional damage, negligence, excessive wear and tear, or unreasonable use.
The terms of this warranty may change without notice, but will not be changed
in a way that eliminates your original warranty.
WARRANTY ON Goldenteak UMBRELLAS.
Umbrellas are warranted for 90 days from date of purchase- limited to the crank mechanism only. No warranty is provided for fabric fading, fabric rips, broken poles or broken spokes. The crank mechanism is consider under warranty if there is no incidence of broken spokes, rips in the fabric, or a broken pole at the same time the crank mechanism fails. Rips in fabric, broken poles, broken spokes most often occur when umbrellas are left open in high winds or other inappropriate conditions of negligent use, and failures of the crank mechanism or any part of the umbrella are not covered under such or similar circumstances. The umbrella must be returned to Goldenteak.com for either a repair or replacement under this warranty, as determined by Goldenteak.com.
TEAK & SLING FABRIC PRODUCTS.
Teak and Sling Fabric products are warranted for 1 year from the date of purchase to the original purchaser. This warranty does not cover failure caused by unreasonable or abusive use, failure caused by neglect of reasonable and necessary care and maintenance, normal fading of fabrics or upholstery materials or damage from acts of Nature.
STAINLESS STEEL PRODUCTS
Our Teak and Stainless Steel or Teak, Sling and Stainless Steel products are warranted for 3 years from the date of purchase to the original purchaser. This warranty does not cover failure caused by unreasonable or abusive use, failure caused by neglect of reasonable and necessary care and maintenance, slight staining of the stainless steel from acidity or salt in the atmosphere, normal fading of fabrics or upholstery materials or damage from acts of Nature.
PURCHASES MADE BEFORE MAY 1, 2006.
Goldenteak's warranty for purchases made prior to May 1, 2006, was a 1 year parts and labor, 5 years parts warranty. Goldenteak will provide replacement parts (or equivalent) for parts that show a defect provided that the item was in normal residential use, and does not apply to intentional damage, negligence, excessive wear and tear, or unreasonable use. In event of piece replacement or repair, no assembly waiver is included.
"Defects" as used in this warranty is defined as - imperfections which impair the utility of the product or affect the structural integrity of the product.
This warranty does not cover damage resulting from misuse, negligent use, negligence during assembly, unauthorized repairs, damage caused by customer's own umbrellas, infestation, fire, negligence, hurricanes, tornados, floods, typhoons, cyclones, wind damage and other acts of God.
Sep. 11, 2015 Dear Goldenteak, I am thrilled with my furniture. The couch and table were delivered on time and undamaged and assembly was easy. I love the look of the furniture, and the cushions hose off easily. Thank you for a great customer experience. I will not hesitate to use Goldenteak again. EE, TX. (Teak Deep Seating Sofa, Teak Coffee Table with shelf). Thank you for providing a customer use photo - it really helps others with how Goldenteak Teak Patio Furniture may look in their backyard or on their deck.
Got all my furniture now...we love it! SM Bayside WI